Returns & Refunds

Most issues can be solved quickly without a return. If a product doesn't work as expected, message us on WhatsApp at +597 7501949 or email juiceheadlounge@gmail.com with your order reference.

Photos or a short video of the issue help us assess it faster.

New, unopened and unused items can be returned within a limited period after purchase. The exact period is confirmed when your order is confirmed. Items must be:

• Unopened and unused
• In their original packaging, with any seals intact
• In a condition that allows them to be sold again

Approved returns may be settled as a refund, an exchange or store credit, as agreed with you.

For hygiene and safety reasons, the following can't be returned once opened or used:

• Disposable vapes
• E-liquids
• Pods and coils with a broken seal
• Cigars
• Batteries
• Any product whose tamper-evident seal has been broken

If a device arrives faulty or develops a manufacturing defect shortly after purchase, contact us. We assess each case individually and will offer a repair, replacement or another fair solution where the fault is covered.

Damage from drops, liquid spills, modifications, misuse or normal wear is not considered a manufacturing defect.

If you received the wrong product or something is missing, let us know as soon as possible after delivery or pickup and we'll put it right.

See also our Terms & Conditions and Age Policy.